I would like to extend our sincere gratitude to the PARK LANE TEAM for their assistance, support and direction when it came to the purchase of our new home in Stevensville, Ontario.
We would like to extend our appreciation for all they do and have done for us through the purchase process, possession, moving in and extended support throughout our transition from the GTA to a smaller community.
PARK LANE has been there all the way from purchase, design, colours, architecture and final completion of our new home. We could not be happier with the final result. Not only were they fantastic but when a crisis hit, Park Lane was the most responsive builder I have ever known. When our basement flooded and we were faced with 1” to 1 ½” of water. Within hours of contacting them, Park Lane brought a team of their staff to assist, support and repair what needed to be done. The sump pump was replaced, an additional back up was installed (with an alarm), carpet was taken up and soaked underlay was removed. They took on the role of insurer when they could have just passed it to us as the owner. Now that is what I call “FIRST CLASS CUSTOMER SERVICE PLUS”.
My sincere compliment to the PARK LANE TEAM for their prompt, courteous service and response. As a result, there was no damage to furniture or belongings stored in our basement and new underlay and carpet has been installed.
Special THANKS to Cathy, Jordyn and the rest of the Park Lane Team! We highly recommend Park Lane as the “Builder of Choice”!